Client Relations & Fee Arbitration

Our committee reviews and responds to all complaints submitted by clients, such as, but not limited to:

• Communications problems
• Non-performance issues
• Failure to turn over records

Once the committee receives a “Client Request for Assistance,” we do the following:

• Review and deliberate upon written correspondence by the client
• Contact the attorney to discuss the client’s complaint
• Suggest that the attorney contact the client directly to resolve the issue
• Offer options for the attorney and client to handle the complaint
• Maintain confidentiality during the review and deliberation

What the committee cannot do:

• Act as the client’s attorney or otherwise represent him or her
• Give legal advice regarding the merits or substance of the client’s case
• Discipline an attorney or force an attorney to do something
• Enforce any proceeding, suspend ongoing court proceedings or extend any time limits imposed by law
• Recover client’s money or retrieve property

No client is charged a fee for this service, and no personal appearance is required by you or your client.